Job Description
Join our award-winning team at Ohio Solutions Group as a Part-Time Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support experiences for our growing client base. This flexible role offers on-the-job training, career advancement opportunities, and a collaborative environment perfect for recent graduates or career changers. Enjoy competitive pay, health benefits eligibility, and a dynamic downtown Columbus location with easy public transit access. If you're passionate about helping others and ready to launch your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using internal knowledge bases and escalation protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in ongoing training to develop product expertise and communication skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 0-2 years of customer service or retail experience
- Strong verbal communication and active listening abilities
- Proficient in Microsoft Office Suite and basic tech troubleshooting
- Ability to multitask in a fast-paced environment while maintaining composure
- Positive attitude and problem-solving mindset
- Available to work 20-25 hours/week including weekends