Job Description
Are you looking for a flexible career that fits your lifestyle?
Apex Support Solutions is currently hiring dedicated Customer Service Representatives for our evening and weekend shifts in Columbus, Ohio. We offer a competitive benefits package, paid training, and a supportive team environment. If you thrive in a fast-paced setting and want to help customers succeed, we want to hear from you!
Why Join Us?
- Flexible Schedule: Work weekends and evenings without sacrificing your weekdays.
- Growth Opportunities: Clear pathways for promotion within the company.
- Competitive Pay: Earn between $17.00 and $22.00 per hour.
- Modern Tools: Work with the latest technology to resolve customer issues efficiently.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with the logistics and sales teams to ensure seamless operations.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Ability to type 35+ WPM and navigate computer systems quickly.
- Must be available to work rotating shifts, including evenings and weekends.
- Strong problem-solving skills and a customer-centric attitude.