Job Description
Are you a driven professional or student seeking a flexible schedule? ApexTech Solutions is currently hiring a Part-Time Customer Support Specialist based in Phoenix, AZ. We are looking for individuals who thrive in a remote environment and are eager to provide exceptional service during evening and weekend shifts.
Our team is at the forefront of tech innovation, and we need someone with a sharp eye for detail and a passion for problem-solving. Join us to enjoy competitive pay, a supportive culture, and the freedom to work from home.
Why Join Us?
- Flexible evening and weekend shifts.
- Remote-first work environment.
- Competitive hourly rate ($18 - $22).
- Professional development opportunities.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via chat, email, and phone.
- Manage a high volume of customer inquiries efficiently while adhering to strict Service Level Agreements (SLAs).
- Document detailed case notes and solutions within our ticketing system to improve future support processes.
- Collaborate with the engineering and product teams to escalate complex technical issues and provide feedback.
- Maintain a professional, empathetic, and positive tone in all customer interactions, especially during peak evening hours.
- Assist in the onboarding and training of new support team members.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or a related field is a plus.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Basic computer proficiency and familiarity with CRM software or ticketing systems.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable high-speed internet connection and a quiet workspace.