Job Description
Join a Dynamic Team with Flexible Hours in Houston, TX
Horizon Support Services is seeking a dedicated Evening Customer Service Associate to join our growing team. We pride ourselves on offering a premium work environment that prioritizes work-life balance. If you are looking for an entry-level opportunity with a flexible schedule and competitive pay, we want to hear from you.
As part of our team, you will play a vital role in ensuring our clients receive the highest level of support during our evening operations.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy, patience, and efficiency.
- Accurately update and maintain customer records in the CRM system.
- Collaborate with team leads to ensure seamless service delivery and quality assurance.
- Process orders, returns, and exchanges while adhering to company policies.
- Identify opportunities to upsell products or services to existing clients.
- Participate in evening shift training sessions to enhance product knowledge.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory (Entry Level positions available).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible evening shifts (e.g., 4:00 PM – 12:00 AM).
- Basic computer literacy with proficiency in Microsoft Office Suite.
- Reliable internet connection (if applicable for remote roles).