Job Description
We are looking for a dedicated Part-Time Customer Support Specialist to join our growing team in New York. This is an excellent opportunity for individuals seeking flexible evening and weekend shifts with no prior experience required.
At Apex Global Support, we believe in empowering our employees through comprehensive training and a supportive work environment. Whether you are a student, a career changer, or looking for a second job, we offer a pathway to professional growth.
Why Join Us?
- Flexible Scheduling: Choose from a variety of evening and weekend shifts.
- No Experience Needed: Full paid training provided.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on shift availability.
- Remote-Friendly: Work from our modern office or remotely.
Responsibilities
- Resolve Customer Inquiries: Assist customers via chat, email, and phone with their questions regarding our products and services.
- Issue Resolution: Troubleshoot common issues and escalate complex problems to senior support staff.
- Documentation: Accurately record customer interactions and feedback in our CRM system.
- Process Improvement: Identify recurring issues and suggest solutions to enhance the customer experience.
- Team Collaboration: Communicate effectively with other support agents and management to ensure consistent service.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior customer service experience is necessary; we provide full training.
- Technical Skills: Basic computer proficiency and ability to navigate web browsers.
- Communication: Strong written and verbal communication skills in English.
- Schedule: Must be available to work evening and weekend shifts as needed.
- Reliability: Ability to work independently and meet deadlines.