Job Description
Are you looking for a flexible part-time job in Jacksonville that offers immediate start opportunities? Apex Solutions Jacksonville is currently hiring motivated individuals to join our dynamic customer support team. We warmly welcome students and recent graduates looking to gain experience in a professional environment.
As a Part-Time Customer Support Specialist, you will be the first point of contact for our valued clients. We pride ourselves on a culture of support and growth, ensuring you have the tools and training needed to succeed.
Why Apply?
- Immediate Hiring: Start your career this week.
- Student Friendly: Flexible scheduling to accommodate your class times.
- Modern Environment: Work in a state-of-the-art office in Downtown Jacksonville.
Don't miss this chance to join a leading team. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on accuracy and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Update and maintain accurate customer records in our CRM database.
- Assist with processing orders, returns, and account inquiries.
- Collaborate with the sales team to identify cross-selling opportunities.
- Provide feedback on common customer issues to help improve our products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; college students are encouraged to apply.
- Excellent verbal and written communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and manage time effectively in a fast-paced setting.
- Reliable internet connection (if remote/hybrid options are available).