Job Description
Join Our Elite Team in Wichita, KS – Urgently Hiring for Evening & Weekend Shifts!
We are seeking motivated and tech-savvy individuals to join our dynamic support team. If you are looking for a flexible part-time opportunity with competitive pay and growth potential, this is the role for you. We offer a modern work environment, comprehensive benefits, and a schedule designed to fit your life.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Schedule: Flexible Evening and Weekend shifts available immediately.
- Growth: Clear pathways to full-time roles and career advancement.
- Benefits: Health insurance, paid time off, and employee discounts.
Don't miss this chance to kickstart your career in a thriving tech hub. Apply today!
Responsibilities
- Provide high-quality technical support and troubleshooting via phone and live chat for our valued customers.
- Diagnose software and hardware issues and provide step-by-step solutions to resolve them efficiently.
- Document all customer interactions, issue resolutions, and system updates in our CRM database.
- Collaborate with the engineering team to escalate complex tickets and provide feedback.
- Maintain a professional, patient, and positive demeanor during high-volume call periods.
- Adhere to strict quality assurance standards and KPI metrics.
- Work rotating shifts, including evenings, nights, and weekends, to ensure 24/7 coverage.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Previous experience in customer service or technical support is highly preferred.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- Must be available to work flexible hours, including evenings and weekends.
- Problem-solving mindset with the ability to remain calm under pressure.