Job Description
Are you a detail-oriented professional seeking a flexible work-life balance? Nexus Support Services is currently hiring Part-Time Customer Support Representatives for our growing team in Virginia. We specialize in evening and weekend shifts, allowing you to manage your schedule while enjoying competitive pay and comprehensive benefits.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00).
- Flexible evening and weekend schedules.
- Health, dental, and vision insurance for full-time hours.
- Career advancement opportunities within the company.
- Remote-friendly work environment.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Resolve technical inquiries and troubleshoot product issues efficiently.
- Maintain accurate and detailed records of all customer interactions.
- Collaborate with team leads to escalate complex issues.
- Identify and document product bugs or feature requests.
- Ensure adherence to company scripts and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer support or technical assistance.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Reliable internet connection and quiet workspace.
- Availability to work evenings and weekends.