Job Description
We are urgently hiring Part-Time Customer Support Specialists to join our expanding team in Nashville, TN. If you are looking for a role that offers flexibility with evening and weekend shifts, this is the perfect opportunity for you.
Role Overview:
As a Customer Support Specialist, you will be the first point of contact for our valued clients. You will play a crucial role in ensuring customer satisfaction by resolving inquiries efficiently and professionally.
Why Join Us?
- Flexible Scheduling: Choose between Evening and Weekend shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Remote Work Options: Work from the comfort of your home or our office.
Responsibilities
- Manage high volumes of inbound and outbound customer communications via phone, email, and live chat.
- Diagnose and resolve technical issues or product inquiries with a focus on efficiency and accuracy.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Escalate complex issues to the appropriate technical teams while keeping the customer informed.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED equivalent required; Associate degree preferred.
- Previous experience in customer service, call center, or technical support is highly desirable.
- Strong verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work a rotating schedule, including evenings and weekends.