Job Description
Join CityScape Solutions as a Flexible Evening Customer Service Specialist and transform your work-life balance! We're seeking passionate individuals to deliver exceptional support during evening hours while enjoying a schedule that adapts to your life. This role offers competitive pay, remote-friendly options, and the opportunity to grow with a dynamic team dedicated to innovation and community impact. Perfect for students, parents, or anyone seeking meaningful part-time work without sacrificing personal time.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve inquiries, troubleshoot technical issues, and process orders with precision
- Maintain detailed customer records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to enhance service quality and efficiency
- Identify opportunities for process improvements and contribute to team training initiatives
- Adhere to company policies and maintain strict confidentiality of customer information
- Support seasonal projects and special events requiring flexible evening availability
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or related experience
- Strong communication skills with empathy and problem-solving aptitude
- Proficiency with Microsoft Office Suite and CRM software (training provided)
- Ability to work independently with minimal supervision in remote settings
- Reliable transportation to Milwaukee office for bi-weekly team meetings
- Flexibility to cover occasional weekend shifts during peak periods
- Positive attitude and commitment to delivering outstanding customer experiences