Job Description
Join the Apex Team and Elevate Your Career!
We are looking for passionate individuals to join our elite customer support team in Charlotte, North Carolina. As a Part-Time Customer Support Specialist, you will play a crucial role in ensuring our clients receive world-class service, all while enjoying the flexibility of evening and weekend shifts.
Our modern, remote-first culture allows you to work from anywhere in North Carolina, with the added benefit of flexible scheduling tailored to your lifestyle. If you are a problem-solver who thrives in a dynamic environment, we want to meet you.
What You Will Do:
As a key member of our support team, you will be the voice and face of Apex Digital Services, handling complex client inquiries with professionalism and empathy.
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat during evening and weekend shifts.
- Diagnose and resolve technical or billing issues efficiently to ensure customer satisfaction.
- Document all customer interactions accurately in our CRM system.
- Collaborate with internal departments to escalate issues and drive product improvements.
- Maintain a positive and professional demeanor under pressure during peak hours.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience in a call center or tech environment.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends (Saturday/Sunday).
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Self-motivated with a focus on time management and multitasking.