Job Description
Are you a dedicated professional seeking a better work-life balance?
Apex Support Services is currently looking for enthusiastic individuals to join our dynamic team in Chicago. We offer flexible part-time schedules with evening and weekend shifts designed to fit your lifestyle perfectly.
In this role, you will serve as the voice of our company, ensuring our clients receive top-tier service and support. Whether you are a student, a parent, or simply looking to supplement your income, this is the perfect opportunity to grow your career in a fast-paced environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with patience and professionalism.
- Resolve technical issues and troubleshoot customer concerns efficiently.
- Document all interactions and solutions in our CRM system accurately.
- Identify upsell opportunities and promote company services to existing clients.
- Collaborate with the support team to improve service protocols and resolve escalations.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications.
- Must be available to work evenings (4 PM - 10 PM) and weekends on a rotating schedule.
- Ability to remain calm under pressure and handle difficult situations with empathy.
- Previous customer service experience is a plus but not mandatory.