Job Description
Join Phoenix Connect Solutions and transform your evenings into rewarding work! We're seeking dynamic Evening Part-Time Customer Specialists to deliver exceptional service during our peak evening hours. With fully flexible scheduling, you'll maintain work-life balance while gaining valuable experience in a supportive environment. No weekends or early mornings required - just your dedication to creating positive customer experiences. Our modern downtown Phoenix location offers free parking and a vibrant team culture. Apply today and start earning tomorrow!
Responsibilities
- Handle incoming customer inquiries via phone and chat during evening shifts (4 PM - 10 PM)
- Process orders, troubleshoot issues, and provide product knowledge with professionalism
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with day-team specialists to ensure seamless customer handoffs
- Meet/exceed performance metrics including resolution rates and customer satisfaction scores
- Adhere to company policies while maintaining a positive, solution-oriented approach
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service experience in call center or retail setting
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to thrive in fast-paced, high-volume evening environments
- Reliable transportation to downtown Phoenix location
- Flexible availability Monday-Sunday evenings (4 PM-10 PM)
- Previous experience with Zendesk or Salesforce preferred