Job Description
Are you looking for a flexible schedule with weekly pay? Apex Solutions NY is urgently hiring part-time Customer Support Specialists for our Evening and Weekend shifts in New York City. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
We offer competitive hourly rates, comprehensive training, and a supportive team culture. Join us and take control of your work-life balance today!
Responsibilities
- Handle incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve complex issues and escalate tickets when necessary to ensure customer satisfaction.
- Maintain accurate records of customer interactions and account information.
- Collaborate with team leads to improve service processes and response times.
- Work rotating evening and weekend shifts to support our 24/7 operations.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or retail is a plus.
- Excellent verbal and written communication skills.
- Ability to work evenings, nights, and weekends.
- Proficient in Microsoft Office Suite and computer navigation.
- Strong problem-solving abilities and a customer-first mindset.