Job Description
Are you a dedicated professional looking for a flexible part-time opportunity in the heart of Charlotte? Apex Solutions Group is seeking a driven Customer Support Specialist to join our elite team. We offer a modern, inclusive work environment and competitive compensation for those ready to excel.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive seamless assistance. This is an excellent chance to gain experience in a fast-paced corporate setting while enjoying the flexibility of part-time hours.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on speed and accuracy.
- Troubleshoot technical issues and provide clear, concise solutions to client problems.
- Log and update detailed customer interactions and account records in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure follow-through.
- Maintain a high Customer Satisfaction Score (CSAT) by delivering empathetic and professional service.
- Assist in the training and onboarding of new support staff members.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required; associate degree preferred.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Proficient in Microsoft Office Suite and comfortable navigating web-based software.
- Excellent verbal and written communication skills with a focus on grammar and tone.
- Reliable high-speed internet connection and a quiet home office setup.
- Ability to work a flexible schedule, including evenings and weekends.