Job Description
Join our dynamic team as a Part-Time Customer Support Specialist with evening and weekend flexibility! This remote role offers the perfect work-life balance while delivering exceptional service to our Nashville-based clients. You'll be the first point of contact, resolving inquiries with empathy and efficiency. No commute required – work from anywhere in the US while making a tangible impact on customer satisfaction. Our competitive hourly rate includes performance incentives and comprehensive training. Apply today and transform your evenings and weekends into rewarding career growth!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve technical issues and product questions using CRM systems and knowledge bases
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with day-shift teams for seamless issue escalation
- Meet/exceed customer satisfaction metrics (CSAT, FCR) and SLAs
- Identify trends and suggest process improvements
- Participate in monthly remote training sessions
Qualifications
- Minimum 1 year customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving abilities with a customer-first mindset
- Ability to work independently with minimal supervision
- Flexibility to cover rotating weekend shifts (Fri/Sat/Sun)
- High school diploma or equivalent; associate degree preferred