Job Description
Join our award-winning team and transform your evenings into a rewarding career opportunity! Sacramento Community Services is seeking passionate individuals to fill our flexible evening part-time Customer Service Specialist positions. This role offers the perfect work-life balance with evening shifts (4:00 PM - 8:30 PM), allowing you to pursue personal goals while building professional skills in a supportive environment.
We provide comprehensive training, career advancement pathways, and a vibrant team culture that values work-life harmony. Ideal for students, parents, or professionals seeking supplemental income with predictable scheduling. Enjoy competitive pay, free parking, and a centrally located workplace in downtown Sacramento.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Process transactions, resolve billing concerns, and troubleshoot service issues
- Maintain accurate customer records and documentation in our CRM system
- Collaborate with cross-functional teams to resolve complex customer needs
- Contribute to process improvement initiatives to enhance customer experience
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience preferred
- Exceptional verbal communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently and as part of a collaborative team
- Reliable transportation and consistent evening availability (Monday-Friday)
- Strong problem-solving skills and attention to detail