Job Description
We are looking for a dedicated and personable Part Time Customer Support Specialist to join our dynamic team in Columbus, OH. If you thrive in a fast-paced environment and desire a flexible schedule that fits your lifestyle, this is the perfect opportunity for you.
At TechNova, we value our team members and offer a collaborative culture where your voice matters. As a part-time employee, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying the freedom to manage your time effectively.
Responsibilities
- Manage Inquiries: Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Problem Solving: Resolve technical and billing issues efficiently while maintaining a positive customer experience.
- Schedule Flexibility: Adapt to varying weekly shifts and peak demand periods as required.
- Record Keeping: Maintain detailed and accurate logs of all customer interactions within our CRM system.
- Team Collaboration: Communicate effectively with full-time staff to ensure seamless service delivery.
- Feedback Analysis: Identify common customer issues and relay suggestions to management.
Qualifications
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available for at least 15-25 hours per week, including some evenings or weekends.
- Technical Skills: Proficiency with Microsoft Office Suite and basic computer navigation.
- Reliability: A strong work ethic and the ability to work independently.