Job Description
Are you searching for flexible part time jobs in New York, NY that offer meaningful impact?
Apex Digital Partners is a forward-thinking tech company looking for a dedicated Part-Time Customer Success Specialist to join our high-performing team. We pride ourselves on delivering exceptional service and fostering a culture of growth and flexibility.
In this role, you will be the bridge between our innovative products and our valued clients. You will manage client relationships, troubleshoot inquiries, and ensure our customers achieve maximum value from our services. This is an excellent opportunity for someone looking for a work-life balance in the heart of Manhattan without sacrificing professional growth.
Why Choose Us?
- Competitive hourly rates in a dynamic NYC environment.
- Flexible schedule options to fit your lifestyle.
- Opportunity for remote work flexibility.
- Professional development and mentorship programs.
Responsibilities
- Act as the primary point of contact for a portfolio of clients, managing daily inquiries via phone, email, and chat.
- Onboard new clients to our platform, ensuring a seamless transition and understanding of our features.
- Monitor customer health scores and proactively address any potential churn risks.
- Collaborate with the product and engineering teams to provide feedback based on client needs.
- Maintain accurate records in our CRM system and prepare weekly performance reports.
- Conduct training sessions for clients to improve product adoption and satisfaction.
Qualifications
- Proven experience in customer support or account management, preferably in a tech or SaaS environment.
- Excellent verbal and written communication skills with a polished, professional demeanor.
- Strong problem-solving abilities and the capacity to work independently in a remote or hybrid setting.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Must be authorized to work in the United States.
- Ability to manage time effectively and prioritize multiple client requests in a fast-paced environment.