Job Description
Join Urban Solutions Group as a Part-Time Customer Success Specialist and become the heartbeat of our client relationships! We're seeking a dynamic individual to deliver exceptional experiences while maintaining a flexible schedule. This hybrid role blends remote work with in-office collaboration at our vibrant Portland headquarters. Enjoy competitive pay, comprehensive training, and a culture that values work-life balance. If you're passionate about problem-solving and thrive in flexible environments, apply now to join our award-winning team!
Responsibilities
- Manage client portfolios through proactive communication and relationship-building
- Resolve customer inquiries via phone, email, and virtual platforms within 24 hours
- Collaborate with cross-functional teams to implement client solutions
- Track and analyze client feedback to drive service improvements
- Document all interactions and outcomes in CRM systems with precision
- Contribute to team training sessions and knowledge-sharing initiatives
- Support weekend and evening shift coverage as needed (2 days/week)
Qualifications
- 1+ years of customer service or success experience preferred
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce/HubSpot a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Self-motivated with excellent time management skills
- Flexibility to work evenings/weekends (Fri/Sat/Sun shifts available)
- Valid US work authorization required