Job Description
Are you looking for a rewarding part-time opportunity in Kansas City, MO? Apex Digital Solutions is seeking a dedicated and tech-savvy Customer Success Specialist to join our dynamic team. We pride ourselves on a modern work culture that values flexibility, professional growth, and employee well-being. If you are ready to jumpstart your career in a high-growth environment, apply today!
Why Join Us?
- Flexible Schedule: Enjoy a healthy work-life balance with part-time hours.
- Competitive Pay: Earn a competitive hourly wage of $18.00 - $22.00.
- Growth Potential: Opportunities for career advancement within the company.
We are looking for individuals who are eager to learn and excel in a fast-paced technical support setting.
Responsibilities
- Client Support: Provide top-tier technical support and customer service via phone, email, and live chat to resolve product inquiries and technical issues efficiently.
- Issue Resolution: Troubleshoot common software and hardware problems, escalating complex issues to senior engineers when necessary.
- Documentation: Maintain accurate and up-to-date records of customer interactions, issues, and resolutions in our CRM system.
- Training: Assist in onboarding new team members and contribute to the creation of knowledge base articles.
- Feedback Loop: Gather user feedback and communicate product insights to the development team to drive continuous improvement.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: Previous experience in customer support or technical helpdesk is preferred but not mandatory for the right candidate.
- Technical Skills: Proficiency with Windows, macOS, and basic office software (Microsoft Office Suite, Google Workspace).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Ability to work a part-time schedule, including evenings and weekends as needed.