Job Description
Join FlexiCare Solutions, a leader in innovative healthcare support services! We're seeking passionate Part-Time Customer Specialists to deliver exceptional patient experiences with fully flexible scheduling (evenings/weekends available). Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive remote-hybrid environment. Make a meaningful impact while controlling your schedule!
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with empathy and accuracy
- Verify insurance eligibility and schedule appointments efficiently
- Maintain detailed patient records in HIPAA-compliant systems
- Collaborate with healthcare teams to resolve complex service issues
- Meet performance metrics while maintaining 95%+ customer satisfaction
- Participate in quarterly virtual training sessions
Qualifications
- High school diploma or equivalent; healthcare certification a plus
- 1+ years customer service or healthcare support experience
- Exceptional communication skills and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability including evenings and weekends
- Strong attention to detail and organizational skills
- Ability to work independently in a remote setting