Job Description
Are you looking for a rewarding part-time opportunity in Wichita?
KanCare Systems is urgently hiring a dedicated Customer Service & Support Specialist to join our team. We are looking for individuals who thrive in fast-paced environments and are available to work flexible evening and weekend shifts. If you are a problem-solver with excellent communication skills, we want to hear from you!
As a member of our team, you will play a crucial role in maintaining our reputation for exceptional client service. You will handle inquiries via phone and email, ensuring our clients feel valued and heard. This is a fantastic opportunity for students or professionals seeking a flexible schedule without sacrificing career growth.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible evening and weekend scheduling
- Supportive and inclusive company culture
- Opportunity for advancement within the organization
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails during evening and weekend shifts.
- Resolve customer complaints and technical issues with patience, empathy, and professionalism.
- Accurately document all interactions and update our CRM database in real-time.
- Identify customer needs and provide tailored solutions or escalate to senior staff when necessary.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Adhere to all company policies, quality assurance standards, and service level agreements.
- Assist in the onboarding and training of new support agents.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, technical support, or a call center environment is highly preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency (MS Office, email, and web browsers).
- Reliable high-speed internet connection and a dedicated workspace.
- Availability to work evenings (4:00 PM - 12:00 AM) and weekends.
- Ability to work independently with minimal supervision.