Job Description
Join our dynamic team at Nexus Solutions Inc. and enjoy flexible part-time hours with weekly pay! We're seeking a Customer Service Specialist to deliver exceptional support in our San Jose headquarters. This role offers a perfect blend of remote and on-site work, with training provided. Experience a supportive environment where your contributions are recognized weekly, and advance your career while maintaining work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve technical issues and troubleshoot software problems
- Process orders, returns, and payment transactions accurately
- Maintain detailed customer records in CRM systems
- Collaborate with technical team to escalate complex issues
- Identify upsell opportunities and promote company services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech/retail
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and multitasking abilities
- Excellent communication skills in English (bilingual Spanish valued)
- Available 20-25 hours weekly (flexible scheduling)
- Must pass background check and drug screening