Job Description
Join Tampa Bay Solutions Inc. as a Part-Time Customer Service Specialist and enjoy the flexibility of a 20-hour workweek with weekly pay! We're seeking friendly, tech-savvy professionals to deliver exceptional support to our growing client base. This role offers competitive compensation, a modern hybrid work environment, and opportunities for growth. Perfect for students, parents, or anyone seeking work-life balance without sacrificing earning potential.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Update customer records in CRM system with accurate information
- Collaborate with team members to ensure seamless customer experiences
- Meet weekly performance metrics including response time and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work independently and manage time effectively
- Reliable transportation to our Tampa office (2 days/week)
- Positive attitude and problem-solving mindset