Job Description
Join SwiftServe Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of a 20-hour work week with weekly paychecks! We're seeking dynamic individuals to deliver exceptional support to our growing client base in the Charlotte metro area. This role combines remote and on-site responsibilities, offering a modern work environment with competitive compensation and immediate start dates. Perfect for students, parents, or professionals seeking supplemental income without long-term commitments.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Process orders, returns, and payment adjustments using Salesforce CRM
- Collaborate with logistics team to resolve shipping and delivery issues
- Document all interactions in the customer database with detailed notes
- Identify upsell opportunities and cross-promote relevant services
- Participate in weekly training sessions to enhance product knowledge
- Maintain accurate records of customer feedback and service metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Strong multitasking abilities with attention to detail
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work components
- Available to work 4-hour shifts Monday-Friday (mornings or evenings)