Job Description
Join Apex Solutions Group as a Part-Time Customer Service Specialist and enjoy the flexibility of a 20-25 hour work week with weekly paychecks! We're seeking energetic professionals to deliver exceptional support to our growing client base in the tech sector. This role offers immediate start dates, comprehensive training, and a modern, collaborative work environment in Raleigh's vibrant Innovation District. Perfect for students, career-changers, or those seeking supplemental income with consistent scheduling.
Why Choose Apex Solutions Group?
- Weekly paycheck processing (no waiting bi-weekly!)
- Competitive hourly rates with performance bonuses
- Free on-site parking and metro-accessible location
- Professional development opportunities
- Health benefits available for 20+ hour schedules
Responsibilities
- Handle 30+ customer interactions daily via phone, email, and chat
- Resolve technical issues using CRM software and knowledge bases
- Document cases accurately in Salesforce with 98% accuracy
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score metrics
- Participate in weekly training sessions on new products
- Support weekend rotational shifts (1 weekend per month)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution skills
- Available 20-25 hours/week (weekend flexibility required)
- Excellent verbal/written communication abilities
- Ability to type 45+ WPM with 95% accuracy
- Valid NC driver's license for occasional off-site meetings