Job Description
Join our dynamic team at Express Solutions Inc. as a Part-Time Customer Service Specialist in Indianapolis. We're urgently seeking motivated individuals to deliver exceptional customer experiences while supporting our growing client base. This role offers flexible scheduling and the opportunity to develop valuable communication skills in a fast-paced environment. If you're passionate about helping others and thrive in collaborative settings, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to address escalated customer concerns
- Document interactions and maintain detailed case records
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance metrics including first-contact resolution
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a call center or retail setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving abilities with a customer-first mindset
- Availability to work evenings and weekends as needed
- Positive attitude and adaptability to changing processes