Job Description
Immediate opening for motivated part-time professionals in Virginia Beach! Join our dynamic team at Coastal Support Services and make an impact in customer satisfaction. We're seeking energetic individuals with exceptional communication skills to deliver outstanding service while enjoying flexible scheduling. Perfect for students, parents, or career changers seeking work-life balance. Start immediately – apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing discrepancies efficiently
- Update customer records in CRM systems with accuracy
- Collaborate with team to maintain service quality standards
- Identify upsell opportunities to enhance customer experience
- Adhere to company protocols and confidentiality guidelines
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexibility to work evenings/weekends