Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced Raleigh headquarters. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and growth opportunities. Perfect for students, career changers, or professionals seeking supplemental income.
Our ideal candidate thrives in collaborative environments and possesses outstanding communication skills. You'll be the first point of contact for our diverse client portfolio, resolving inquiries with professionalism and efficiency. Enjoy a modern workspace with state-of-the-art technology and a supportive culture that values work-life balance.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve technical and billing inquiries with 95% first-contact resolution
- Update and maintain client records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet weekly performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in tech/retail
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Basic technical troubleshooting knowledge