Job Description
Join our dynamic team at Charlotte Connect Solutions as a Part-Time Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional client experiences in our fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Charlotte's most innovative companies. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and process orders efficiently using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2C environment
- Proficiency with Microsoft Office and CRM platforms (e.g., Salesforce)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail and multitasking skills
- Positive attitude with a commitment to continuous improvement