Job Description
Join our dynamic team immediately! Tampa Bay Solutions Inc. is urgently seeking Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This is a fantastic opportunity to gain valuable experience in a supportive, fast-paced environment with flexible scheduling.
About Us: We're a leading customer experience firm in Tampa, committed to innovation and professional growth. Our team thrives on collaboration and excellence.
What We Offer: Competitive hourly pay, comprehensive training, flexible hours (evenings/weekends), and a vibrant workplace culture. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet and exceed daily performance metrics
- Contribute to process improvement initiatives
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-first mindset
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Reliable transportation to our downtown Tampa location