Job Description
Join our dynamic team at Sacramento Community Services and make an immediate impact! We're urgently seeking a passionate Part-Time Customer Service Specialist to support our growing client base. This role offers flexible hours and the opportunity to develop valuable skills in a supportive environment. If you're a proactive communicator ready to help others thrive, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues efficiently while maintaining high satisfaction standards
- Process transactions and maintain accurate documentation in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Assist with community outreach initiatives during peak hours
- Contribute to process improvement projects to enhance service quality
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a fast-paced setting
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask effectively in a high-demand environment
- Flexibility to work evenings and weekends as needed
- Valid California driver's license (for occasional off-site duties)