Job Description
Immediate Opportunity! Join our dynamic team at Express Solutions Group as a Part-Time Customer Service Specialist. We're urgently hiring motivated individuals in Houston to deliver exceptional client experiences. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your contributions make a real impact. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer concerns using problem-solving techniques and product knowledge
- Process orders, returns, and exchanges accurately while maintaining transaction records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including response time and customer satisfaction scores
- Update CRM systems with detailed interaction logs and customer information
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask while maintaining attention to detail
- Flexible availability including evenings and weekends
- Positive attitude and resilience under pressure