Job Description
Join Urban Logistics Solutions' dynamic team as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base in Jacksonville. This flexible role offers competitive pay and immediate start opportunities. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve order discrepancies and shipping issues using CRM systems
- Collaborate with warehouse teams to ensure timely order fulfillment
- Maintain detailed customer interaction records in Salesforce
- Process returns and exchanges while adhering to company policies
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly team training sessions to refine service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a B2C environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Previous experience with Salesforce or similar platforms
- Valid Florida driver's license (for occasional site visits)