Job Description
Join our dynamic team in Virginia Beach! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences for our growing client base. This flexible role offers immediate start with competitive pay and growth opportunities.
Why You'll Love Working With Us:
- Flexible scheduling with evening/weekend options
- Comprehensive paid training
- Employee discounts on company services
- Collaborative team environment
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with first-call resolution
- Process orders and update CRM systems accurately
- Collaborate with technical team for complex escalations
- Document all interactions in Salesforce CRM
- Meet/exceed customer satisfaction metrics
- Participate in weekly team improvement sessions
Qualifications
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Strong problem-solving abilities
- Attention to detail and accuracy
- Positive attitude under pressure