Job Description
Urgent Part-Time Opportunity in NYC! MetroConnect Solutions is seeking a dynamic Customer Service Specialist to join our growing team. This role offers flexible hours and immediate start date, perfect for students or professionals seeking supplemental income. Enjoy a collaborative environment in the heart of Manhattan with competitive compensation and growth opportunities.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and technical issues efficiently using CRM systems
- Collaborate with cross-functional teams to improve service delivery
- Maintain detailed customer records in Salesforce and internal databases
- Contribute to process optimization initiatives
- Support marketing campaigns with customer outreach
- Adhere to strict confidentiality and data security protocols
Qualifications
- 1+ years of customer service experience in fast-paced environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize competing demands
- Strong problem-solving and conflict resolution abilities
- Available to work 20-25 hours/week with flexible scheduling
- High school diploma or equivalent required