Job Description
Join our dynamic healthcare team as an urgent Part-Time Customer Service Specialist! We're seeking compassionate individuals to deliver exceptional patient experiences while supporting our Boston-based operations. This flexible role offers immediate start opportunities with competitive compensation and a supportive work environment. Ideal for students, career changers, or those seeking work-life balance.
Why Join Us?
• Immediate hiring with flexible scheduling
• Comprehensive training and career growth paths
• Collaborative team culture focused on patient care
• Convenient location near public transit
Responsibilities
- Handle high-volume patient inquiries via phone, email, and in-person with exceptional professionalism
- Verify insurance eligibility and schedule appointments using Epic EHR systems
- Resolve billing discrepancies and process patient payments accurately
- Collaborate with clinical teams to ensure seamless patient coordination
- Maintain HIPAA compliance for all patient interactions and data handling
- Document all interactions in real-time using CRM software
- Support front-desk operations including check-in/check-out procedures
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service experience in healthcare or similar field
- Proficiency with Microsoft Office Suite and EHR systems
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends as needed
- Bilingual Spanish proficiency highly desirable