Job Description
Immediate Opening: Part-Time Customer Service Specialist in Charlotte, NC!
Join our innovative team at NexGen Solutions and deliver exceptional customer experiences while advancing your career. We're seeking a motivated professional to support our growing client base with flexible scheduling options. This is your chance to make an immediate impact in a dynamic, tech-forward environment.
Why Choose NexGen Solutions?
• Competitive hourly pay + performance bonuses
• Flexible scheduling (evenings/weekends available)
• Comprehensive training program
• Career advancement opportunities
• Modern, collaborative workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of product offerings and services
- Contribute to process improvement initiatives
- Meet key performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software and ticketing systems
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Available to work 20-25 hours/week (flexible shifts)
- Immediate availability to start