Job Description
Join Houston Tech Solutions and kickstart your career with flexible remote opportunities perfect for students! We're seeking motivated individuals to join our dynamic customer service team. Enjoy competitive pay, flexible scheduling, and valuable real-world experience while supporting our clients' needs. Full-time roles also available for qualified candidates.
Why Work With Us?
- Remote-first culture with no commute required
- Flexible hours accommodating class schedules
- Comprehensive training and growth opportunities
- Collaborative team environment
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues and troubleshoot software problems
- Document customer interactions and maintain accurate records
- Collaborate with technical teams to escalate complex issues
- Provide product knowledge and support to clients
- Meet performance metrics for response times and resolution
- Participate in weekly team training sessions
Qualifications
- Currently enrolled in college or recent graduate (students welcome!)
- Strong written and verbal communication skills
- Comfortable with remote work technology (Zoom, Slack, etc.)
- Basic troubleshooting experience preferred
- Ability to work independently and manage time effectively
- Customer service experience a plus but not required
- Must have reliable internet connection and quiet workspace