Job Description
Unlock work-life balance with our part-time customer service role in Memphis! Enjoy a flexible schedule and weekly pay while making a real impact. Join FlexiWork Solutions, a leader in remote customer support, and gain valuable experience in a dynamic environment.
We're seeking motivated individuals who thrive in flexible settings. No weekends or late nights required – perfect for students, parents, or anyone seeking supplemental income. Training provided, and opportunities for advancement await high performers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities and patience
- Basic computer proficiency with Windows OS
- Reliable high-speed internet connection for remote work