Job Description
Join FlexiCare Solutions, a leader in customer experience innovation, as a Part-Time Customer Service Specialist. We're seeking empathetic professionals to deliver exceptional support while enjoying a schedule that adapts to your lifestyle. This remote-friendly role offers competitive pay, comprehensive training, and growth opportunities within our expanding Texas operations.
Our Fort Worth team values work-life balance, offering flexible shifts including evenings, weekends, and hybrid options. Perfect for students, parents, or career transitioners seeking meaningful part-time work without compromising on professional development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions using Salesforce CRM while maintaining 95% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvement opportunities and provide actionable feedback
- Adhere to PCI compliance standards when handling sensitive information
- Complete 4 hours of monthly training to enhance product knowledge
- Maintain 90% customer satisfaction score through personalized solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency in CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Basic technical troubleshooting for common software issues
- Valid Texas driver's license for occasional on-site meetings