Job Description
Join CityConnect Services as an Evening Part-Time Customer Service Associate and enjoy the flexibility of a weekly pay schedule! We're seeking energetic individuals to provide exceptional support to our clients during evening hours. This role offers a perfect work-life balance with competitive compensation and a dynamic team environment. If you thrive in customer-facing roles and value predictable paychecks, apply now to become part of our growing Richmond team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with day-team to ensure seamless customer experience
- Meet weekly performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer service workflows
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Strong verbal communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability for evening shifts (typically 4 PM - 10 PM)
- Reliable transportation to Canal Street location
- Positive attitude and commitment to customer satisfaction