Job Description
Join our dynamic team as a Part-Time Customer Service Specialist where flexibility meets opportunity! We're seeking energetic professionals to deliver exceptional support while enjoying a schedule that adapts to your lifestyle. This immediate hire position offers competitive compensation, growth potential, and the chance to make a real impact in our clients' experiences. Work remotely or in our modern Boston office—your choice!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues efficiently while maintaining high satisfaction metrics
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance targets including response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Strong communication and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible schedule availability including evenings/weekends
- Ability to work independently and as part of a team
- Positive attitude and commitment to excellence