Job Description
Join FlexiWork Solutions and transform your career with part-time flexibility! We're seeking enthusiastic Customer Service Specialists in Indianapolis to deliver exceptional client experiences while enjoying customizable schedules. Perfect for students, parents, or professionals seeking work-life balance, this role offers competitive pay and growth opportunities within a supportive team environment.
Our ideal candidates thrive in dynamic settings and value autonomy. With options for morning, afternoon, or evening shifts (20-30 hours/week), you'll gain valuable skills in conflict resolution, CRM systems, and client relationship management—all while making meaningful connections with diverse communities across Indiana.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently using Zendesk and Salesforce platforms
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to address complex issues
- Identify upsell opportunities and contribute to team goals
- Participate in bi-weekly training sessions for skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in fast-paced environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Availability to work 3-5 flexible shifts between 7AM-9PM
- Reliable transportation to our Indianapolis office