Job Description
Join our award-winning team at Fresno Community Services! We're seeking passionate Evening Part-Time Customer Experience Specialists to deliver exceptional service during our busiest hours. Enjoy flexible scheduling with evening and weekend shifts while making a tangible impact in our community. This role offers competitive pay, comprehensive training, and opportunities for advancement within our growing organization.
Why You'll Love Working With Us:
• Flexible evening/weekend schedule (3:00 PM - 11:00 PM)
• Competitive hourly wages + performance bonuses
• Free parking and public transit reimbursement
• Comprehensive paid training program
• Supportive team environment with monthly appreciation events
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Process transactions accurately while maintaining strict compliance standards
- Resolve customer inquiries and complaints with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions and service metrics
- Contribute to continuous improvement initiatives for service quality
- Adhere to all safety protocols and organizational policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or retail experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to work independently and as part of a team
- Flexible schedule availability including evenings and weekends
- Valid California driver's license (if applicable to role duties)