Job Description
Join our dynamic team at Apex Solutions Group and transform your career with flexible part-time opportunities in Raleigh, NC! We're urgently seeking motivated individuals to deliver exceptional customer experiences while enjoying work-life balance with customizable schedules. Whether you're a student, professional, or career changer, our supportive environment offers growth potential and competitive compensation.
Why Choose Us?
- Premium training and career advancement paths
- Health benefits for 30+ hours/week (pro-rated)
- Modern downtown office with free parking
- Collaborative culture with monthly team events
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing issues with 95% first-contact resolution
- Update CRM records with precise transaction histories
- Collaborate with sales team to identify upsell opportunities
- Maintain 99% accuracy in data entry tasks
- Participate in bi-weekly performance reviews
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Typing speed of 45+ WPM with 98% accuracy
- Valid US work authorization