Job Description
Join our award-winning team at Apex Solutions Group and transform your career with flexibility and growth! We're seeking dynamic Part-Time Customer Service Specialists to deliver exceptional experiences across New York and Virginia. With immediate hiring needs and fully remote options, this role offers the perfect work-life balance you've been seeking.
Why Choose Apex Solutions?
• Competitive compensation with weekly pay
• Flexible scheduling (evenings/weekends available)
• Comprehensive paid training
• Career advancement pathways
• Health benefits for 30+ hours/week
Positions available in both New York, NY and Virginia with immediate start dates. No experience required - we invest in our people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in continuous training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Strong communication and active listening skills
- Proficiency with MS Office and CRM platforms
- Ability to multitask in fast-paced environments
- Reliable internet connection for remote work
- Flexibility to work evenings/weekends
- Positive attitude with problem-solving mindset