Job Description
Join Global Solutions Inc. as a Part-Time Customer Service Specialist and unlock flexible evening/weekend shifts in Cleveland! We're seeking motivated individuals to deliver exceptional support while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for students, parents, or anyone seeking adaptable hours without sacrificing career growth. Apply today and transform your evenings and weekends into rewarding opportunities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to master product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Ability to thrive in fast-paced, shifting evening/weekend schedules
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for flexible shift coverage