Job Description
Join our dynamic team at Apex Solutions Group and become the voice of our brand! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences during evening and weekend hours. This role is perfect for students, parents, or professionals seeking flexible schedules without compromising career growth. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions truly matter.
Our Philadelphia headquarters offers modern amenities and a collaborative culture focused on work-life balance. As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships while gaining valuable skills in communication and problem-solving. We invest in your development through ongoing training and advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve product/service issues using problem-solving frameworks and CRM tools
- Document interactions accurately in our customer relationship management system
- Collaborate with cross-functional teams to address escalated concerns
- Proactively identify upsell opportunities while maintaining customer focus
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance metrics including satisfaction scores and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in evening/weekend schedule (including holidays)
- Strong problem-solving abilities with calm demeanor under pressure
- Basic knowledge of Microsoft Office Suite
- Positive attitude with commitment to customer-centric values